Terms of Service

Users can browse events, book tickets, access QR passes, download invoices, manage profile details, contact support, subscribe to newsletters, and use other customer features.

Organizers can create and manage events, tickets, attendees, entry verification activity, messages, refund visibility, analytics, KYC, bank details, payout receipts, team members, and related tools.

EventsVibe may review events, support requests, refunds, KYC, bank verification, payouts, and other platform matters to keep the service accurate, safe, and reliable.

Organizers must ensure that all event details are accurate, including title, description, image, date, time, venue, city, ticket types, price, capacity, entry rules, artist/lineup, terms, age restrictions, refund/cancellation notices, and taxes.

Organizers must hold required venue permissions, licenses, performance rights, tax registrations, safety permissions, insurance, and approvals applicable to their event. Organizers must not upload content they do not have the right to use.

EventsVibe may review, reject, unpublish, suspend, update listing details, or remove an event if it appears inaccurate, unlawful, unsafe, misleading, infringing, operationally risky, or harmful to users or the platform.

A ticket is a digital entry pass for the event, date, ticket type, and quantity shown at booking. Booking confirmation and QR passes may be sent by email and shown in the user dashboard.

QR codes are unique and may be scanned at entry. Sharing, copying, reselling, tampering with, or duplicating QR passes may result in denied entry without refund.

Adding a ticket to selection or checkout does not guarantee inventory. A booking is confirmed only when payment/free/guestlist processing succeeds and the platform marks the booking as confirmed.

Paid events require payment through the available gateway. Free events may still require confirmed booking to reserve a seat or pass. Guestlist events may require organizer or EventsVibe review, entry approval, or venue-side verification.

The button labels and flows may differ by event type, such as paid booking, free booking, or guestlist booking. Entry remains subject to event terms, capacity, venue rules, and QR validation.

Checkout may show ticket cost, convenience fee, GST on fees, platform charges, payment gateway charges, discounts, and total amount payable. By completing checkout, you accept the displayed amount.

Convenience fee, GST on fees, platform charges, payment gateway charges, and similar service charges are separate from ticket cost. These charges are generally non-refundable under the EventsVibe Refund Policy.

Invoices, receipts, and payout documents may be generated for booking, accounting, GST, payout, audit, and support purposes.

Payments may be processed by third-party gateways such as Razorpay, Cashfree, or another configured provider. EventsVibe does not store full card numbers, CVV, UPI PINs, or netbanking passwords.

Gateway failures, duplicate payments, delayed confirmations, payment partner delays, bank reversals, and chargeback cases may require support verification. Payment confirmation shown by a bank or wallet may not always mean the booking is confirmed until EventsVibe receives or verifies payment status.

EventsVibe does not allow buyer self-cancellation for paid confirmed bookings. Refunds are reviewed and processed by EventsVibe under the platform Refund Policy.

For eligible event cancellation or approved refund cases, refund is limited to ticket cost only. Convenience fee, GST on fees, platform charges, payment charges, and other service charges are non-refundable unless applicable law or gateway rules require otherwise.

Organizers cannot approve buyer refunds directly. Organizers may request event cancellation or reschedule through the platform, and EventsVibe will review the request, user impact, refund impact, and payout impact.

For full details, see the Refund Policy at /refund.

If an event is cancelled or rescheduled, EventsVibe may notify affected users by email, in-app message, dashboard status, or other channels. Refund cases may be created by EventsVibe depending on the event and payment status.

Bookings under refund, cancellation, reschedule, dispute, chargeback, or settlement adjustment review may be excluded from organizer payouts. If payout has already been made, EventsVibe may adjust future payouts or request repayment from the organizer.

Users and organizers can contact support through dashboard support tools, contact forms, or official support email addresses. Support conversations may be stored for audit, service, fraud prevention, and dispute handling.

EventsVibe may send transactional emails, SMS, WhatsApp, push notifications, in-app messages, and service alerts related to bookings, account security, event changes, refunds, support, organizer updates, payouts, and legal updates.

You must not misuse tickets, abuse support, threaten staff or users, upload illegal or infringing content, submit false KYC or bank details, create fake events, manipulate analytics, attempt unauthorized access, interfere with payment confirmation systems, or use the platform to harm EventsVibe, organizers, users, artists, venues, or third parties.

EventsVibe owns or licenses the platform design, software, workflows, trademarks, logos, code, templates, and related materials. You may not copy, reverse engineer, reproduce, or commercially exploit the platform without written permission.

By uploading event images, descriptions, organizer profiles, artist content, venue content, or other material, you confirm you have rights to use it and grant EventsVibe permission to display, resize, optimize, convert, promote, and distribute it for platform, marketing, SEO, email, and operational purposes.

Use of personal data is described in the Privacy Policy at /privacy. By using the platform, you understand that booking, organizer, KYC, payout, support, analytics, notification, and payment records may be processed to run EventsVibe safely and lawfully.

We work to keep the platform available and reliable, but we do not guarantee uninterrupted service. Features may change, be paused, or be removed for maintenance, security, compliance, performance, business, or operational reasons.

To the maximum extent permitted by applicable law, EventsVibe is not liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from platform use, event cancellation, venue issues, organizer conduct, third-party gateway failure, connectivity issues, or unauthorized account activity.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold EventsVibe harmless from claims, losses, damages, penalties, costs, and expenses arising from your breach of these Terms, misuse of the platform, unlawful content, inaccurate event listing, tax non-compliance, false KYC/bank information, or violation of third-party rights.

EventsVibe may suspend or terminate access, remove content, unpublish events, hold payouts, block bookings, revoke organizer tools, or disable accounts where we reasonably believe there is fraud, abuse, legal risk, safety risk, payment risk, chargeback risk, policy breach, or user harm.

These Terms are governed by the laws of India, subject to applicable consumer protections. Courts and competent forums in Hyderabad, Telangana will have jurisdiction unless applicable law requires otherwise.

For support, email support@eventsvibe.com. For privacy matters, email privacy@eventsvibe.com. For security issues, email security@eventsvibe.com.