Refund Policy
Last updated: December 2024
1. General Policy
All ticket purchases on EventsVibe are generally final. However, refunds may be issued under certain circumstances as outlined below.
2. Event Cancellation
If an event is cancelled by the organizer, you will receive a full refund including platform fees within 7-10 business days.
3. Event Postponement
If an event is postponed, your tickets remain valid for the new date. If you cannot attend the new date, you may request a refund within 7 days of the postponement announcement.
4. User-Initiated Refunds
Refund requests for personal reasons are subject to the event organizer's policy. Some organizers may offer refunds up to a certain date before the event.
5. Non-Refundable Items
- Platform convenience fees (unless event is cancelled)
- Tickets purchased from unauthorized resellers
- No-show at the event
6. How to Request a Refund
To request a refund, go to your Dashboard, find the booking, and click “Request Refund”. You can also contact our support team.
7. Refund Processing Time
Approved refunds are processed within 7-10 business days. The amount will be credited to the original payment method.
8. Contact
For refund-related queries, contact us at refunds@eventsvibe.com or call +91 22 1234 5678