Refund Policy

EventsVibe is a marketplace and platform. Organizers host events, but refund decisions and payment partner refund processing are managed by EventsVibe under this platform policy.

Organizers cannot directly approve buyer refunds. Buyers cannot self-cancel paid confirmed bookings from the dashboard. For booking, payment, duplicate charge, failed payment, or cancellation questions, contact EventsVibe support with your booking ID.

For eligible paid booking refunds, the refundable amount is limited to ticket cost only.

The following are non-refundable unless applicable law or gateway rules require otherwise:

• convenience fee or booking fee, including variable fees based on ticket price, event day, or occasion;
• GST on convenience fee or platform fee;
• platform charges;
• payment gateway charges;
• service, processing, communication, or operational charges;
• amounts already treated as non-refundable in the checkout/payment breakdown.

If an event is cancelled by the organizer and confirmed by EventsVibe, or cancelled directly by EventsVibe, the platform may create refund cases for paid confirmed bookings.

Each eligible refund case is reviewed and processed for ticket cost only. Users may receive email, in-app, and dashboard updates showing refund status.

If a booking has no successful payment, no payment ID, missing gateway reference, or unusual payment status, the case may require additional verification.

If an event is rescheduled, the ticket usually remains valid for the new date/time/venue. EventsVibe may notify affected users by email, in-app message, or dashboard update.

If EventsVibe offers a refund option for a reschedule case, eligible users may be asked to respond before a deadline. If no response is received, the ticket may remain valid for the new schedule unless EventsVibe communicates otherwise.

Approved reschedule refunds are ticket-cost-only.

If money is debited but the booking is not confirmed, or if you believe you paid twice or paid an incorrect amount, contact support@eventsvibe.com with:

• booking ID, if available;
• event name;
• registered email/phone;
• gateway payment ID/order ID, if available;
• bank/UPI/card reference screenshot, if available.

EventsVibe will verify platform records, gateway status, payment confirmation records, and payment references. Eligible duplicate or incorrect charges may be reversed or refunded according to gateway and bank timelines.

Refunds are not provided for:

• personal change of plans;
• booking the wrong ticket, date, city, or event when the event itself remains valid;
• no-show;
• late arrival after entry closes;
• denied entry due to missing ID, age restriction, venue rule breach, unsafe behavior, intoxication, prohibited items, dress code, couple/ladies/group rule mismatch, or QR misuse;
• tickets bought from unauthorized sources;
• cancelled free/guestlist bookings where no paid amount exists;
• service charges listed as non-refundable in this policy.

Partial refunds are available only in exceptional cases approved by EventsVibe. Any partial refund is limited to eligible ticket cost. Fees and taxes on fees remain non-refundable.

Refund status may show as pending, processing, processed, failed, needs verification, or settlement adjustment needed.

Once EventsVibe approves a refund, gateway processing starts but final success is not guaranteed immediately. Final refund status depends on gateway response, confirmation from the payment partner, bank processing, and additional verification where needed.

Gateway or bank settlement may take several business days after successful processing. If a refund fails, EventsVibe will show or communicate the reason where available and may retry or mark the case for additional handling.

Bookings under refund, event cancellation, reschedule, payment dispute, chargeback, or additional review may be excluded from organizer payout.

If payout has already happened, EventsVibe may mark the case as settlement adjustment needed, adjust future payout, or request repayment from the organizer before or after refund processing.

Please contact EventsVibe support before raising a chargeback so we can verify the booking/payment record and resolve the issue faster. Unverified or abusive chargebacks may affect account access, future bookings, and organizer payouts, subject to applicable law.

Refund/payment support: refunds@eventsvibe.com

General support: support@eventsvibe.com

Business address: Seruces Information Technology Pvt Ltd, Banjara Hills, Hyderabad, Telangana 500079, India.