Privacy Policy

This Privacy Policy explains how Seruces Information Technology Pvt Ltd, operating EventsVibe, collects, uses, shares, stores, and protects personal data when you use eventsvibe.com, organizer tools, support workflows, installed app features, emails, contact forms, support tools, and related services.

This policy is intended to support compliance with applicable Indian privacy and consumer protection requirements, including the Digital Personal Data Protection Act, 2023, where applicable.

We may collect information you provide directly, including:

• name, email address, phone number, password, OTP login details, profile photo, address, and city;
• attendee names, ticket selections, booking details, QR pass details, invoice details, and support references;
• organizer profile details, organization name, contact information, event listings, event images, artist/venue content, ticket details, event terms, and cancellation/reschedule requests;
• organizer KYC details, identity document information, GST/PAN or tax information, bank account details, cancelled cheque or bank verification materials, and payout details;
• support tickets, messages, contact form submissions, refund/payment issue details, attachments, screenshots, and conversation history;
• newsletter subscriptions, marketing preferences, unsubscribe activity, and communication preferences.

When you use EventsVibe, we may collect:

• IP address, browser, device type, operating system, user agent, referring page, timestamps, session identifiers, and security logs;
• events viewed, searches, clicks, filters, city selections, organizer dashboard activity, entry verification activity, and other usage analytics;
• approximate city or location signals from IP address, browser permission, or user-selected city;
• cookies, local storage, authentication/session tokens, saved preferences, recently viewed events, and app installation preference;
• push notification subscription details needed to deliver browser notifications, plus device/browser details used for troubleshooting;
• payment status details, gateway order/payment/refund IDs, payment confirmation records, failure messages, and reconciliation records.

Payments are processed by third-party payment gateways such as Razorpay, Cashfree, or other configured providers. We may receive payment status, order ID, payment ID, refund ID, method type, and verification details.

We do not store full card numbers, CVV, UPI PINs, or netbanking passwords.

We use information to:

• create accounts, authenticate users, and protect sessions;
• show events, artists, venues, cities, categories, and recommendations;
• process paid/free/guestlist bookings and issue QR passes;
• send booking confirmations, invoices, reminders, event updates, cancellation notices, refund updates, payout updates, and security alerts;
• verify organizer identity, bank details, KYC, tax information, and payout eligibility;
• manage support, disputes, duplicate/failed payments, refunds, chargebacks, cancellation/reschedule cases, and settlement adjustments;
• monitor platform health, prevent fraud, abuse, spam, unauthorized access, and payment misuse;
• improve performance, UI/UX, search, SEO, analytics, emails, and product reliability;
• comply with legal, tax, audit, accounting, law enforcement, and regulatory obligations.

Depending on the activity, we process data because it is needed to perform our contract with you, comply with law, protect legitimate platform interests, prevent fraud, resolve disputes, or because you gave consent.

You may withdraw optional consent such as newsletter marketing, optional push notifications, and optional browser location permission. Withdrawal may not affect processing already required for bookings, invoices, tax records, security, legal compliance, or dispute handling.

We share information only where needed to provide EventsVibe services, including with:

• organizers, for bookings related to their events, attendee verification, entry, support, and event delivery;
• payment gateways such as Razorpay and Cashfree for payment, refund, verification, fraud, and reconciliation;
• email, SMS, WhatsApp, push notification, and communication providers for transactional and opted-in marketing messages;
• cloud hosting, database, file storage, CDN, monitoring, analytics, logging, and security providers;
• professional advisers, auditors, accountants, tax consultants, payment partners, and insurers where required;
• law enforcement, courts, regulators, government authorities, or other parties when legally required or necessary to protect rights, safety, and security;
• successors or assignees in case of merger, acquisition, restructuring, or sale of business assets.

We do not sell personal data to advertisers or data brokers.

EventsVibe uses cookies and local storage for sign-in sessions, security, city preference, installed app behavior, recently viewed events, analytics, and core product features.

You can manage cookies in your browser settings. Blocking required cookies may prevent login, booking, dashboard, payment, or security features from working correctly.

We use reasonable technical and organizational measures such as HTTPS/TLS, hashed passwords, access controls, protected credentials, audit logs, restricted staff access, and monitoring.

No online system can be guaranteed completely secure. If you believe your account or data has been compromised, contact security@eventsvibe.com immediately.

We retain data only as long as needed for platform operation, legal compliance, accounting, tax, audit, dispute resolution, fraud prevention, and legitimate business purposes.

Typical retention includes:

Some records may be kept longer where required by law, audit, tax, fraud prevention, or unresolved disputes.

Subject to applicable law, you may request access, correction, deletion, withdrawal of consent, grievance redressal, or information about how your data is used.

To make a request, email privacy@eventsvibe.com from your registered email address. We may verify your identity before acting on a request. Some data cannot be deleted immediately where we must retain it for booking, invoice, payout, tax, legal, audit, security, fraud, or dispute reasons.

You can unsubscribe from marketing emails using the unsubscribe link in the email. Transactional messages related to bookings, payments, security, support, refunds, event changes, and legal updates may still be sent.

EventsVibe is not intended for children to create accounts independently where parental or legal consent is required. Events may have age restrictions or require adult supervision, ID verification, or venue-specific entry rules.

Some service providers may process or store data outside your city, state, or country. Where this happens, we use reasonable safeguards and work with providers that support data protection and security commitments.

We may update this Privacy Policy to reflect product, legal, security, or operational changes. The latest published version on /privacy applies.

Privacy requests: privacy@eventsvibe.com

Security reports: security@eventsvibe.com

General support: support@eventsvibe.com

Business address: Seruces Information Technology Pvt Ltd, Banjara Hills, Hyderabad, Telangana 500079, India.