Frequently asked questions

Yes. Sign in or create an account before checkout so your tickets, booking history, refunds, and support requests stay connected to the same profile.

Use the verification code sent during registration or login. If the code expires, request a new code from the same screen and keep the browser tab open until verification is complete.

Open Forgot Password from the login page, enter your registered email, and follow the reset link. Use the latest reset email if you requested the link more than once.

Your account can keep attendee bookings and organiser activity separate when organiser access is enabled. Use the organiser dashboard for event operations and the user dashboard for personal bookings.

For security, EventsVibe may ask you to sign in again after a session expires, when switching devices, or before accessing sensitive organiser, ticket, payout, or profile pages.

Open an event, choose your ticket type and quantity, enter attendee details, complete payment, and your booking confirmation is sent to your registered email.

You can open your ticket from the booking confirmation email or from your EventsVibe account under Dashboard > Bookings.

No. You can show the QR ticket on your phone at the venue. Keep a government-issued ID with you if the event requires identity verification.

First use Resend Booking Confirmation with the same email or phone used during checkout. If it still does not arrive, contact support with your payment reference so the team can trace it.

If the event terms allow changes, contact support with your booking ID, registered email or phone number, and the attendee detail that needs correction. Some events may not allow changes close to the start time.

If a ticket type is sold out, it cannot be booked unless the organiser adds more capacity or another visible ticket type is available on the event page.

Each ticket can have minimum and maximum quantity rules set by the organiser. These limits help control group bookings, capacity, and fair access for other attendees.

Available payment methods are shown during checkout. Depending on the event and payment gateway status, you may see options such as card, UPI, net banking, or wallet-supported methods.

Enter a valid promo code during checkout before payment. If the code is active, applicable to that event, and within its usage rules, the discount is applied before the final amount is paid.

A promo code may fail if it is expired, inactive, already used, not valid for that event, below the minimum order value, or outside the organiser rules set for that promotion.

Ticket valid date shows the exact event date that ticket can be used for. For a one-day event it should show that selected date, and for multi-day events each date-specific ticket should show its own valid date.

Yes. For multi-day events, organisers can create tickets for specific event dates when the schedule requires date-wise entry. Attendees should choose the ticket matching the day they plan to attend.

Payment confirmation can sometimes take a short time to return from the payment gateway. Use Resend Booking Confirmation after a few minutes, and contact support with the payment reference if the ticket is still missing.

Refund eligibility depends on the event refund policy shown during booking. If refunds are allowed, submit a support request with your booking ID before the event cutoff.

If an event is cancelled or rescheduled, EventsVibe and the organiser review impacted bookings and communicate the next steps to registered ticket holders by email or support update.

Important changes are communicated to registered attendees. If the new schedule does not work for you, contact support and include your booking ID for review.

Eligible refunds usually return the ticket cost only. Convenience fee, GST on fees, platform charges, and payment charges are non-refundable unless EventsVibe confirms otherwise for a specific cancellation or support case.

Approved refunds usually take 5 to 10 business days to reflect, depending on your bank, card network, UPI provider, or payment method.

Organisers can request event cancellation from the organiser dashboard. EventsVibe admin reviews the request before archiving the event and starting any eligible refund workflow.

Create an organiser account, complete the required profile and verification details, then use the organiser dashboard to add event details, schedule, venue, tickets, media, and terms.

Most submitted events are reviewed by the admin team within 24 to 48 hours, provided the details, ticket rules, images, venue, and terms are complete.

Keep the event title, description, city, venue or online link, schedule, ticket tiers, refund or entry terms, banner image, portrait image, and artist or lineup details ready before submitting.

Yes. You can edit draft or submitted events from the organiser dashboard. Some major changes may need admin review before they appear publicly.

Draft means the event is still being prepared, Review means it is waiting for admin approval, Approved or Live means it can appear publicly, Rejected means admin needs changes, and Archived means it is no longer active for public booking.

Major public-facing changes such as title, schedule, venue, pricing, images, or terms may need admin review so attendees see accurate event information before booking.

Approved changes should appear shortly after saving and cache refresh. If the old image or detail is still visible after a few minutes, refresh the page and contact support with the event ID.

Use a wide banner image for the event detail hero and a portrait image for homepage, listings, and event cards. Clear artwork with readable text and no heavy cropping works best.

Organisers may need to complete profile details, email or phone verification, KYC, and bank verification before all publishing, payout, and finance features are available.

KYC and bank details help EventsVibe verify the organiser, process payouts to the correct account, and keep settlement records clear for finance and compliance review.

The admin team reviews the bank account and uploaded proof such as a cancelled cheque or bank statement. If anything is unclear, the record can be sent back for correction.

Open Scanner from the organiser dashboard, choose or pin the correct event, and scan each attendee QR code. The scanner shows whether entry is approved, already checked in, or invalid.

Yes. Organisers can export attendee information for their own events from the event dashboard when access is allowed. Handle exported attendee data carefully and use it only for event operations.

Team members can be invited as Scanner, Manager, or Finance users when team access is enabled. Scanner users focus on check-in, Managers can help operate events, and Finance users can review payout-related areas.

Payout timelines depend on the event completion, booking settlement, refund window, and verification status. The organiser dashboard shows payout and booking details when available.

Payouts are calculated from confirmed ticket revenue after applicable platform charges, taxes, refunds, payout adjustments, and any required withholding. The payout section shows the settlement status when available.

When a payout is processed, available receipt or invoice documents can be downloaded from the organiser payout area or shared by EventsVibe support/admin communication.

Carry your QR ticket, the phone or email used for booking, and a valid government-issued ID. Check the event page for age, entry, seating, and venue-specific rules.

Ticket transfer rules depend on the event terms. Some tickets are non-transferable unless the organiser or EventsVibe support approves the change.

For safety, book only through EventsVibe or the official event link. Third-party resales, screenshots, forwarded QR codes, or unofficial payment requests may not be valid at entry.

A QR code marked already checked in means it has already been scanned for entry. Speak to the venue or organiser team immediately so they can review the booking and attendee details.

Each event page shows its own kid-friendly and pet-friendly policy. Please check those details before booking because venue and organiser rules can vary.

Use Contact Support or email support@eventsvibe.com with your booking ID, event name, and registered email or phone number.